Privacy notice

This notice explains how the details you enter in the enquiry form are used. We use them to understand your project, not to publish them as a case study.

Staging note: the enquiry page does not email the factory yet. Until email delivery is connected, submitting prepares a local brief, and data entered there is used only to prepare that brief. A local .txt brief may download so you can keep a copy and send it yourself once a monitored inbox is confirmed. Files are not uploaded in this local preview.

Once a monitored inbox is confirmed, enquiries will go to that inbox and a backup log, and the sections below describe how they are handled.

What we collect

Through the enquiry form we collect:

• Company or brand name
• Contact name
• Work email
• WhatsApp or phone number, if you give it
• Country or region
• Target sales market
• The details of your enquiry: route, quantity, timing, fabric, fit, wash, branding, testing and packing requirements
• File names you list, files you send once a monitored inbox is confirmed, and any tech pack link you paste
• A sample shipping address and phone number, if samples will be shipped

How we use your information

Once email delivery is live, we use enquiry details to reply to you, to assess whether we can make the project, and to prepare a quotation and sampling discussion. Until then, data entered here is used only to prepare the local brief.

We do not sign you up to marketing emails automatically. We only send newsletters or marketing messages if you separately agree to receive them.

Who can see your information

• The factory sales and merchandising staff who handle your project
• Production staff responsible for your project, where they need the details to develop or make it
• If a sample is shipped, the shipping address is used for that shipment

Where your enquiry is sent

Once a monitored inbox is confirmed, enquiries will go to that inbox and a backup log — the same address will then be shown on the enquiry page and the About page. Until email delivery is connected, submitting prepares a local brief — it is not emailed to the factory.

How long we keep it

Enquiry details are kept as long as needed to complete the project and required business records.

Your tech packs and files

Tech packs and files you send once a monitored inbox is confirmed are treated as confidential business information. We do not use them to show other customers, or in any public material, unless you give us separate written permission.

Correct or delete your information

Once a monitored inbox is confirmed, write to it to ask what we hold about you, or to correct or delete it. Please use the company name from your enquiry in the subject line so we can find it.

Updates to this notice

Last updated: date to be added on publication.

Relationship to the enquiry form

The consent box on the enquiry form reads:

I agree to the privacy notice. Enquiry details are used to reply and to prepare a quotation.

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